Rare quality made & sent directly from France
Claudia Claudine's French Country Linens - Traditional Linens for Today's Living Claudia Bringing People Together
Friday 31 October, 2014
Packaging, Shipping & Returns Policy
French Country Linens Packaging
All of our table linens and vinyl tablecloths come in a silk paper gift wrapping. They contain no shipping or pricing information, which makes them perfect when you're sending out gifts. Although our main Showroom is in the US, all of our linens are designed, made and sent directly to you from the French Country Linens workshop in France, and we take particular care when packaging so as to avoid any problems that could occur during delivery.

Direct From France... 
If you've never ordered from us before, you may be interested to know that all items delivered are also accompanied with one of our free booklets. Each contains the traditional legends, interesting facts, and delicious recipes for a full 3-course meal (one with meat, one without) associated with the very motifs woven into the patterns of the cloth that you've ordered. The French Country tradition is one of celebrating with those people who play important roles in our lives those things that are a common part of our everyday lives. For more information about our special booklets, click here.

Gift Certificate Shipping Information
Gift certificates through French Country Linens are now a possibility, and can be ordered as a custom order. We can send a French Country Linens gift certificate to someone through e-mail or through postal mail, anywhere in the world. If you'd like, we can include with the gift certificate a special note written by you, then send it directly to the person you choose, or you can decide to receive the gift certificate yourself and then send it or give it to the person by hand.

Shipping Times & Shipping Rates
Generally, your order will be processed within 1 to 5 days from the moment you order. After this processing time, your order will be sent directly from France or the US. It's important to know that French Country Linens adds absolutely no extra shipping or handling fees to those currently in place by the US or International Postal Systems. Through Priority Shipping from France your package should arrive in roughly 10 days, and through Economy Shipping from France your package should arrive within 3 to 5 weeks.
Click here to see all shipping times and shipping rates.

Backorders / Product Delays & Out of Stock Items
Due to unexpected surges in popularity for particular items in our collection, ruptures at the manufacturing level, or other unforeseen circumstances, it is possible that some items may become temporarily out of stock for as long as 2 to 6 weeks. In this unlikely event, we will notify you usually within 48 hours. At that point you will be able to decide whether you prefer to wait (when possible we'll tell you how long that wait will be), or you can choose to be sent something else, or be completely refunded immediately. However unlikely, if an item you've ordered has for some reason been discontinued or is no longer available, you'll also be notified.
If you choose, French Country Linens can always ship one part of an order, and then ship the remaining part at a later date, at no extra cost to you.

French Country Linens 15-day Return Policy
Within 15 days after receiving your order, if you aren't satisfied with your purchase, your item will either be replaced or a refund will be issued. Items may be returned for a full refund of the purchase price. Returned items must be unused and unlaundered, and should be shipped back to us within 15 days of the date you received them. Generally, shipping and handling charges are non-refundable. Full refunds (including all shipping costs) will be issued for items which are deemed defective if a replacement for those defective items is unavailable.
As soon as you receive your package, be sure that it contains exactly what you've ordered, and that all tablecloths fit your table properly before using or washing any of them. If there's an item you've received that's not what you ordered, just contact us here and provide us with the details of your order. After contacting us, and before any item can be returned, you will first receive from us a Return Authorization Code. Once you've obtained your Return Authorization Code, all returned items can be shipped back to our French Country Linens Showroom in the US, or to our workshop in France.
If a returned item is found to have been used, misused, washed, altered, or damaged after its delivery, there's a possibility that you may then be charged for the costs of re-shipping. Refunds or Credits are normally issued within 4 to 10 business days after reception (and inspection, when necessary) of any returned item.

How to Place an Order With Us!
You can place your order quickly by using our secure Shopping Cart system.

Tracking an Order / Our Valued Customer Care
Just sign in to your account when you'd like to track your order's status. Feel free to contact us through our website form 24 hours a day, 7 days a week (including holidays) for a prompt response.


Please keep in mind that French Country Linens is a family business, and that we sincerely do care about your experience as our customer and hope that it always shows in the quality of our services and the quality of our collection...

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